Step by Step Process
Payment
Time Estimate
Service Limitations
Repetitions/Additions
Delivery
  STEP 1: We will discuss about the descriptions of your image/commission. If possible provide concept sketches, pics and other references (especially if you are specific with your order). Here is the list we need from you:  
Chosen Artist(s): -----------
Usage of Commission: -----
Web Address: --------------
Method of Payment: -------
Description of Commission:
Other refences: ------------
1 to 2 artists at a time only
how the images will be used
where the images will be used/posted
Western Union / Bank transfer / Paystone
what you will commission (complete all your descriptions)
photos, sketches, images for reference or basis
STEP 2: Once all discussions are final, we will send you your order form and price quote.

STEP 3: If price is accepted, 25% of total cost of commission is required as down payment before the project starts.
IMPORTANT: Once we receive your down payment:
- it means that you have read and accepted all Altiz-Studio TERMS (written below and
in TERMS & CONDITIONS).
- all descriptions are final and cannot be changed.
STEP 4: Commission starts. Please wait for us to finish the image(s). We may note/update you when your commission is almost done.
STEP 5: When commission is finished we will send you a thumbnail as proof that the image is done, and a large (full size) portion of the image to show the quality. Sizes of thumbnails we give are final. We will then wait for you to send the remaining balance.
NOTE: If your payment is full then there’s no need to send you the thumbnails, we will just send the full size image(s).
STEP 6: When balance arrives we will send you the full size version of your commission.
  We are currently located in the Philippines. Methods of payment are by:  
Western Union:
Bank Trasnfer
www.Paystone.com
the nearest branch or thru www.westernunion.com
only for big orders of $500 up
for US and Canada residents only (for each transaction add $8 for Paystone’s delivery fees)
Once all discussion about the commission is done, a 25% down payment is expected before we start the project.

Optional: Client may pay in full for orders of less than $100 to save you transfer fees.
  1 image may be finished in 1 week to 1 month depending on how detailed or complex the image is.  
  We will not follow any deadlines. Please wait until your image is done. We will not show you sketches or any progress. If you want to see the pencil sketches, inks and colors for approval please go to DELUXE for a 3-Phase process of commissioning.

We do not offer pencils-only, inks-only or colors-only services in this section. We finish the whole image/commission. Please go to DELUXE for these types of commissions.

We do not accept contract signings (non-compete, non-disclosure, etc.) in this section. Please go to DELUXE for commissions/projects involving contracts.
 
  All descriptions are final once down payment has arrived. Any additions or requests for changes during the process of making the commission are prohibited. Please wait until your image is done.

Requests for changes in the final work after they’re done which were not written/included in your description will cost you an additional fee of $10 or higher depending on the portion to be changed.

Balance is requested to be paid first before we start any changes. Once you have approved on the changes it will be final, then the additional fees need to be sent first before we send you the final work.

If we are the one who missed your descriptions then it’s free of charge and we will fix the problem.
 
  Original master papers (pencil and ink) and original PSD coloring are kept by Altiz-Studio for records and cannot be given. Only final and finished digital images will be sent to you through email or in CD.
We can only deliver (by FEDEX or LBC) upon request:
- CDs of PSD files for game backgrounds with flat layers of scene and/or items
- CDs of JPG, PSD (flat), BMP, TIFF, PNG with large file sizes
Delivery fees will be included/added to your balance. If files are lower than 10MB we’ll just send them to you by e-mail in zip file.
 
For Restrictions, Copyrights, Credits & Cancelling Commissions go to TERMS & CONDITIONS.